Responserack vs Firehouse Software in 2024

Responserack is the middle-of-the-night simple Firehouse Software alternative your firefighters and administrators will love.

Replace records keeping with mobile information for your whole department

Legacy Firehouse Software was a pioneering product, but a lot has changed since it was first released decades ago. Technology has advanced, and so have the needs of fire departments and firefighters. Responserack is a modern solution that meets the needs of today’s volunteer fire departments.

Firehouse Software was purchased by ESO and is no longer available for update. Fire departments (especially those planing to switch to NERIS, or attempting to provide NFIRS 5.0 reporting) can no longer use Firehouse Software. Responserack is a suitable alternative for my volunteer fire departments.

Much as Firehouse Software had a lot of modules and capabilities it was a localized “on premises” solution, i.e. it requires a fire department computer to run on, and backups for that computer. Responserack is cloud-based … meaning your firefighters and administrators can access it from anywhere. From home, from work, from wherever they need. Responserack does the backups.

Firehouse Software supported many features, but it was monolithic software with many menus and options. Firefighters need far less than administrators, a streamlined interface for their portion of the job. Responserack has that firefighter simplicity.

Some of the benefits of Responserack:

• No installation required: Responserack is a cloud-based solution, so there is no need to install any software on your devices. This makes it easy to get started and use Responserack from anywhere.
• Access from home or the station: Responserack can be accessed from any device with an internet connection, so you can work from home or the station. This is especially helpful for firefighters who are on call or who need to access information while they are away from the station.
• Compatible with computers and mobile devices: Responserack is compatible with both computers and mobile devices, so you can use it on the go. This is a great way to stay connected with your department and stay up-to-date on the latest information.
• Simple to use for firefighters and administrators: Responserack is designed to be easy to use for both firefighters and administrators. This means that you can spend less time learning how to use the software and more time getting things done. If you are looking for a modern and easy-to-use solution for your fire department, then Responserack is the perfect choice for you.

Switching to Responserack

Switch to Responserack to meet your needs for NFIRS 5.0 reporting, and satisfy both your administration and firefighters. Volunteer fire departments can migrate to Responserack in under a week.

What sets Responserack apart from ESO Firehouse Software?

Modern / Mobile firefighters need the right information at the right time, they need mobile simplicity, and firefighters (especially volunteer firefighters) need limited NFIRS complexity. Firefighters need information delivered to them; effective tools designed for their needs, not designed by NFIRS compliance.

Responserack brings information up to the firefighter, on their terms; presenting it simply and effectively. Responserack engages firefighters with their fire department data.

Responserack helps firefighters, yet also powers administration.

Contact us here to learn more how Responserack helps your fire department:

More about the Responserack advantage:

• Simple member views; for incidents, attendance numbers and briefings.
• Computer Aided Dispatch (CAD) integration with digital membership dispatch notification.
• Incident management; for membership, for the department, for NFIRS.
• Events, Training and Meetings; for membership, and for the department.
• Communications; sharing information, images, videos amongst the membership.

• Automated incident review and administrative completion process.
• National Fire Incident Reporting System (NFIRS) entry, management, review and export.
• Insights & Reports presenting the incidents and member information.
• Visibility into your response, responders, apparatus and information.

• Automated tasks; reducing repetative administrative overhead.
• Integrations; integrations and webhooks to traditional and non-traditional Fire Department solutions.
• Dynamic Links; launch custom mobile applications, e.g. ArcGIS Collector, ArcGIS Field Maps.

How to select fire department software in 2025:

Check out our fire department software for our understanding of what to look for in fire department software today, and for the future. Times have changed and modern volunteer fire departments require different abilities to inform, engage and retain their volunteers.

Disclaimer: This website is not affiliated in any way with Firehouse Software, and the information on this page is not endorsed by that organization.