Responserack is the middle-of-the-night simple emergency Reporting System alternative your firefighters and administrators will enjoy.

Replace dry records keeping with valuable information for your whole department…

Emergency Reporting Software was a pioneering web product decades ago, and was quite useful (before FEMA NFIRS created free tools like eNFIRS) allowing fire departments to keep records and run reports.

ESO Acquired Emergency Reporting Software in 2021 — ESO have acquired Emergency Reporting Software, and ERS are no longer an independent solution. In fact, ERS is actively being superseded by ESO Fire RMS.

Legacy That said, a lot has changed in the past two decades. Emergency Reporting has become an exceedingly dated legacy product (both in underlying technology and user experience) that remains proudly a records management system; a dry database of incident reports, database records and various reports.


Back Office Emergency Reporting is neither convenient nor accessible to most firefighters; it neither serves their needs nor satisfies their interest. ERS is - at best - a legacy “back office tool” for tolerant administrators, not firefighters.

Switching to Responserack

Switch to Responserack to meet your needs for NFIRS 5.0, and satisfy both your administration and firefighters. Volunteer fire departments can migrate to Responserack in under a week.


What sets Responserack apart from Emergency Reporting Software (ERS)?

Modern / Mobile firefighters need the right information at the right time, they need mobile simplicity, and firefighters (especially volunteer firefighters) need limited NFIRS complexity. Firefighters need information delivered to them; effective tools designed for their needs, not designed by NFIRS compliance.

Responserack brings information up to the firefighter, on their terms; presenting it simply and effectively. Responserack engages firefighters with their fire department data.

Responserack helps firefighters, yet also powers administration.

Contact us here to learn more how Responserack helps your fire department:


More about the Responserack advantage:
Responserack focuses on your firefighters in conjunction with their fire department, connecting the two and engaging (hence retaining) the membership:


  • Simple member views; for incidents, attendance numbers and briefings.
  • Computer Aided Dispatch (CAD) integration with digital membership dispatch notification.
  • Incident management; for membership, for the department, for NFIRS.
  • Events, Training and Meetings; for membership, and for the department.
  • Communications; sharing information, images, videos amongst the membership.


  • Automated incident review and administrative completion process.
  • National Fire Incident Reporting System (NFIRS) entry, management, review and export.
  • Insights & Reports presenting the incidents and member information.
  • Visibility into your response, responders, apparatus and information.

All Stakeholders

  • Automated tasks; reducing repetative administrative overhead.
  • Integrations; integrations and webhooks to traditional and non-traditional Fire Department solutions.
  • Dynamic Links; launch custom mobile applications, e.g. ArcGIS Collector, ArcGIS Field Maps.
How to select fire department software in 2023:

Check out our fire department software for our understanding of what to look for in fire department software today, and for the future. Times have changed and modern volunteer fire departments require different abilities to inform, engage and retain their volunteers.

Disclaimer: This website is not affiliated in any way with Emergency Reporting, and the information on this page is not endorsed by that organization.