I Am Responding was an early adopter of mobile technology for coordinating fire response, and led the way for knowing who was coming and from where. Dispatch notification systems are now comodity with Active 911 and Bryx 91 and many others. Responserack includes dispatch notifications as part of its core service without requiring a smart phone or mobile application (which help the less technical volunteer firefighter) and also directly integrates them into the incident records for attendance … records that engage firefighters, and seemlessly feed into NFIRS.
I Am Responding has done well for many department for many years, but it is not designed for the modern age either with technology nor with capabilities.
Modern / Mobile firefighters need the right information at the right time, they need mobile simplicity, and firefighters (especially volunteer firefighters) need limited NFIRS complexity. Firefighters need information delivered to them, not just dispatch notifications.
Responserack brings information up to the firefighter, on their terms; presenting it simply and effectively. Responserack engages firefighters with their fire department data.
Responserack helps firefighters, yet also powers administration.
Check out our fire department software buying guide for our understanding of what to look for in fire department software today, and for the future. Times have changed and modern volunteer fire departments require different abilities to inform, engage and retain their volunteers.