ESO Acquired Firehouse Software in 2017 — ESO have acquired Firehouse Software, and Firehouse is no longer an independent solution. That said, Responserack remains the best alternative to Firehouse Software.

Coordinate fire information, don’t file fire records

ESO Firehouse Software was a pioneering product decades ago, and was quite useful (before FEMA NFIRS created free tools like eNFIRS) allowing fire departments to keep records and run reports.


Legacy That said, a lot has changed in the past two decades. ESO Firehouse has become an exceedingly dated legacy product (both in underlying technology and user experience) that remains proudly a records management system; a dry database of incident reports, database records and various reports.

ESO Firehouse has traditionally required fire departments to manage the computers (the hardware) it runs on, and also maintain the installation. Few departments want to manage hardware, especially when computers can get wet. (Currently ESO Firehouse Software’s “cloud install” is the same but on remote machines; that is not the same as web technology.)


Back Office ESO Firehouse is neither conveinient nor accessible to most firefighters; it neither serves their needs nor satisfies their interest. ESO Firehouse is - at best - a legacy “back office tool” for tolerant administrators, not firefighters.


What sets Responserack apart from ESO Firehouse Software?

Modern / Mobile firefighters need the right information at the right time, they need mobile simplicity, and firefighters (especially volunteer firefighters) need limited NFIRS complexity. Firefighters need information delivered to them; effective tools designed for their needs, not designed by NFIRS compliance.

Responserack brings information up to the firefighter, on their terms; presenting it simply and effectively. Responserack engages firefighters with their fire department data.

Responserack helps firefighters, yet also powers administration.

Contact us here to learn more how Responserack helps your fire department:


More about the Responserack advantage:
Responserack focuses on your firefighters in conjunction with their fire department, connecting the two and engaging (hence retaining) the membership:


  • Simple member views; for incidents, attendance numbers and briefings.
  • Computer Aided Dispatch (CAD) integration with digital membership dispatch notification.
  • Real-time incident response view; responders, incident location, and contextual place notes.
  • Communications posts; sharing information, images, videos amongst the membership.


  • Automated incident review and administrative completion process.
  • National Fire Incident Reporting System (NFIRS) entry, management, review and export.
  • Insights & Reports presenting the incidents and member information.
  • Visibility into your response, responders, apparatus and information.

All Stakeholders

  • Automated tasks; reducing repetative administrative overhead.
  • Integrations; integrations and webhooks to traditional and non-traditional Fire Department solutions.
  • Dynamic Links; launch custom mobile applications, e.g. ArcGIS Collector, ArcGIS Field Maps.
How to select fire department software in 2021:

Check out our fire department software buying guide for our understanding of what to look for in fire department software today, and for the future. Times have changed and modern volunteer fire departments require different abilities to inform, engage and retain their volunteers.