Founded by emergency responders in Europe in 2008, D4H brought their field expertise with equipment management (for helicopter and life boat safety at sea) to develop their web solution. Search and rescue, hazardous materials and other emergency response teams and incident command posts use D4H to keep track of things.
Wot no fire? D4H supports simple incident reports but lacks any firefighting details, or NFIRS details. D4H has detailed equipment and inventory support (down to the level of equipment weight), albeit somewhat complex to configure and navigate. Equipment management is critical to airbourne and seaborne agencies, but fire departments typically have other needs and priorities.
Wot no NFIRS? D4H has no NFIRS component. National Fire Incident Reporting System (NFIRS) is effectively mandatory for fire departments - if they wish to apply for grants - and D4H doesn’t have NFIRS modules, NFIRS elements nor any of the NFIRS export capabilites. D4H does not meet these fire department requirements.
Despite some attempts at mobile applications, D4H is not designed for mobile usage and offers a complicated interface, and complex experience for the user. Firefighters can have challenges learning this interface.
Modern / Mobile firefighters need the right information at the right time, they need mobile simplicity, and firefighters (especially volunteer firefighters) need limited NFIRS complexity. Firefighters need information delivered to them; effective tools designed for their needs, not designed by NFIRS compliance.
Responserack brings information up to the firefighter, on their terms; presenting it simply and effectively. Responserack engages firefighters with their fire department data.
Responserack helps firefighters, yet also powers administration.
Check out our fire department software buying guide for our understanding of what to look for in fire department software today, and for the future. Times have changed and modern volunteer fire departments require different abilities to inform, engage and retain their volunteers.