Responserack integrates dispatch notifications with records

Active 911 built upon I Am Responding’s contributions by creating mobile technology for coordinating fire response, and led the way for knowing who was coming and from where. Dispatch notification systems are now comodity with I Am Responding and Bryx 91 and others, with the applications getting more cluttered some even taxing mobile device batteries. Responserack includes dispatch notifications as part of its core service without requiring a smart phone or mobile application (which help the less technical volunteer firefighter) and also directly integrates them into the incident records for attendance … records that engage firefighters, and seemlessly feed into NFIRS.

Active 911 has been a useful tool but it is an incomplete tool.

What sets Responserack apart from Active 911?

Modern / Mobile firefighters need the right information at the right time, they need mobile simplicity, and firefighters (especially volunteer firefighters) need limited NFIRS complexity. Firefighters need information delivered to them, not just dispatch notifications.

Responserack brings information up to the firefighter, on their terms; presenting it simply and effectively. Responserack engages firefighters with their fire department data.

Responserack helps firefighters, yet also powers administration.


More about the Responserack advantage:
Responserack focuses on your firefighters in conjunction with their fire department, connecting the two and engaging (hence retaining) the membership:


  • Simple member views; for incidents, attendance numbers and briefings.
  • Computer Aided Dispatch (CAD) integration with digital membership dispatch notification.
  • Real-time incident response view; responders, incident location, and contextual place notes.
  • Communications posts; sharing information, images, videos amongst the membership.


  • Automated incident review and administrative completion process.
  • National Fire Incident Reporting System (NFIRS) entry, management, review and export.
  • Insights & Reports presenting the incidents and member information.
  • Visibility into your response, responders, apparatus and information.

All Stakeholders

  • Automated tasks; reducing repetative administrative overhead.
  • Integrations; integrations and webhooks to traditional and non-traditional Fire Department solutions.
  • Dynamic Links; launch custom mobile applications, e.g. ArcGIS Collector, ArcGIS Field Maps.
How to select fire department software in 2021:

Check out our fire department software buying guide for our understanding of what to look for in fire department software today, and for the future. Times have changed and modern volunteer fire departments require different abilities to inform, engage and retain their volunteers.